Cancellation & Refund Policy

Cancelling a booking

• You can cancel free of charge any time before the assigned professional is dispatched to your location.
• If the professional has already been dispatched, we may charge a visit fee to cover travel time.
• If access is unavailable on arrival, contact our team to discuss next steps and any applicable charge.

Rescheduling

Rescheduling is free before dispatch, subject to slot availability. Contact us as early as possible so we can offer the best alternative slot.

Cancellations by CARVAYO

Occasionally we may need to cancel or reschedule a booking — for example due to weather, safety concerns in the parking area, or professional unavailability. In that case you are not charged, and any amount already paid is refunded in full.

Refunds

• Since payment is collected after the service is completed, most cancellations involve no payment and no refund.
• Where a payment has been made and a refund is due, it is processed back to the original payment method.
• If a refund is due, we will tell you the expected processing time when it is approved.

Service quality concerns

If you are not satisfied with the work, report it within 24 hours of the service. We will review the job and, where the issue is confirmed, redo the affected work at no cost. Where a redo is not practical, we may issue a partial or full refund at our discretion.

Monthly plans

• Submitting a Carvayo Care request does not activate a subscription or collect payment.
• We confirm visit schedules, payment and cancellation terms with you before starting a plan.

Contact

For any cancellation or refund request, use the Contact & Support page.